Privacy Policy

Animal Dispatch, LLC respects your privacy. This policy explains what information we collect, how we use it, and who we share it with.

Information we collect

When you contact us or request service, we may collect:

• Your name
• Your phone number
• Your email address
• Your service address
• Details about the wildlife issue you are asking us to handle

We collect this information directly from you when you call us, text us, fill out a form on our website, or otherwise reach out to request service.

How we use your information

We use your information to:

• Schedule and confirm your service appointment
• Communicate with you about your job, including arrival updates and follow up
• Answer your questions and provide customer support
• Send you appointment reminders and service related text messages if you have contacted us
• Keep records of the work we perform

We do not send marketing or promotional text messages. Text messages are only sent to customers who have already reached out to us about service.

Text messaging (SMS)

If you provide your phone number and communicate with us by text, you consent to receive service related text messages from Animal Dispatch, LLC. Message and data rates may apply. Message frequency varies based on your service.

You can opt out of text messages at any time by replying STOP. You can reply HELP for help or call us at (434) 608-9636.

Who we share your information with

We do not sell your personal information. We may share limited information only when necessary to run our business, such as with:

• Our own employees and technicians who perform your service
• Service providers that help us operate, such as our phone and scheduling systems, and only to the extent needed to provide those services to us

We never share your text messaging consent or phone number with third parties or affiliates for marketing. We may disclose information if required by law or to protect the safety of people or property.

How we protect your information

We take reasonable steps to keep your information secure and limit access to it to people who need it to serve you.

Your choices

You can ask us what information we have about you, ask us to update it, or ask us to stop contacting you. To do any of these, contact us using the information below.